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24 hour support services

EMERGENCIES

It is not necessary to be a Binlogic client to access the service emergencies, although it is what we recommend to offer a better experience, it is possible to contact us for a specific solution. f you are not a Binlogic customer but you have an inconvenience and need an emergency support you can do this by contacting us as soon as possible, by writing a ticket on the form at the end of this page or by skype.

When to use the emergency service:
When your production servers are not available and you need a Urgent assistance to solve a problem that is affecting your business. These emergencies can be due to problems with your base servers, proxy servers or part of the IT infrastructure. The prices of our support may vary if these are scheduled with 72 hours notice or are with a need for action immediate..

CHECK LIST FOR REMOTE ACCESS

In order to provide this service, our clients need have a series of requirements to guarantee the safety and service privacy.

Access by SSH, VNC or Remote Desktop  use vpn for securely access servers
To perform these tasks the mysql user that you provide us must have the SUPER privileges so that we can perform the activities successfully.
The SSH user should have access to the files General Log, Error Log, My.cnf and other files and directories that may directly affect the service.
In special cases where the client does not have these possibilities, the service can be provided by Teamviewer

  • 08:00 a 18:00 GMT-3/ CET
  • 18:00 a 08:00 GMT -3/ CET
  • 08:00 a 12:00 GMT -3/ CET
  • 12PM a 00:00 GMT -3/ CET